Privacy Policy

This Privacy Policy explains how WP Care (“we”, “us”, or “our”) handles personal information when you visit https://wpcare.io/, contact us, request a quote or free audit, use live chat, or engage our WordPress development, WooCommerce, bug-fixing, or care-plan services.

1. Who we are

WP Care
Unit A-03-09, Tower A, The Vertical Business Suites
Avenue 10, No. 8 Jalan Kerinchi, Bangsar South
59200 Kuala Lumpur, Malaysia
Email: hello@wpcare.io
Website: https://wpcare.io/

2. Information we collect

Depending on how you interact with us, we may collect:

• Contact and business details — name, email address, phone number, company name, website URL, and message content you submit via forms, email, or chat.
• Project information — site access details you choose to share, technical requirements, billing details, and files needed to deliver services (handled under confidentiality / NDA where agreed).
• Usage and device data — IP address, browser type, device/OS, referring pages, pages visited, and approximate location derived from IP (via analytics or security tools).
• Communication records — emails, chat transcripts, support tickets, and call notes related to your enquiry or project.
• Payment-related information — invoices and transaction references. Card details are processed by our payment providers; we do not store full card numbers on our servers.

3. How we use your information

We use personal information to:

• Respond to enquiries, quote requests, and free audit submissions
• Provide, manage, and improve our services
• Send service-related messages (quotes, invoices, project updates)
• Operate site security, spam prevention, and fraud checks
• Understand website performance and improve content (analytics)
• Comply with legal, accounting, and tax obligations
• With your consent or where permitted, send occasional marketing about our services — you can opt out anytime

4. Legal bases

Where applicable privacy laws require a legal basis, we rely on: contract (to deliver services you request), legitimate interests (to operate and secure our business and respond to business enquiries), consent (where required for marketing or non-essential cookies), and legal obligation (records we must keep).

5. Cookies and similar technologies

Our site may use cookies and similar technologies for essential site function, security, preferences, analytics, and (if enabled) marketing measurement. You can control cookies through your browser settings. Blocking some cookies may affect site features.

6. Analytics and third-party tools

We may use trusted third-party services to run the website and business, such as:

• Hosting and CDN / security providers
• Analytics (for example Google Analytics or similar)
• Contact forms, live chat, CRM, and email tools
• Payment processors and invoicing tools
• Project collaboration tools when delivering client work

These providers process data only as needed to provide their services and under their own privacy terms.

7. Sharing of information

We do not sell your personal information. We may share information with service providers who help us operate (hosting, email, payments, analytics), with advisors when required (legal/accounting), or when required by law. If we engage subcontractors on your project, we share only what is needed to deliver the work, under confidentiality obligations.

8. International transfers

WP Care is based in Malaysia and serves clients worldwide (including Australia, the US, Canada, and the UK). Your information may be processed in Malaysia and other countries where we or our providers operate. We take reasonable steps to protect information in line with this policy.

9. Data retention

We keep personal information only as long as needed for the purposes above — for example, active project records during delivery, and business/financial records for the period required by law. Enquiry data that does not become a client relationship may be deleted or anonymised after a reasonable period.

10. Security

We use reasonable technical and organisational measures to protect personal information (access controls, secure hosting, and careful handling of client credentials). No method of transmission or storage is 100% secure; please use strong unique passwords and share access via secure channels.

11. Your rights

Depending on where you live, you may have rights to access, correct, delete, or restrict use of your personal information, object to certain processing, withdraw consent, or lodge a complaint with a supervisory authority. To exercise these rights, email hello@wpcare.io. We may need to verify your identity before responding.

12. Children’s privacy

Our services are directed to businesses and professionals. We do not knowingly collect personal information from children under 16. If you believe we have received such information, contact us and we will delete it.

13. Third-party websites

Our site may link to third-party websites (for example LinkedIn or client case studies hosted elsewhere). We are not responsible for their privacy practices. Review their policies separately.

14. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the site after changes means you accept the updated policy.

15. Contact us

Questions about privacy or this policy:
hello@wpcare.io · Contact page