Terms of Service

These Terms of Service (“Terms”) govern use of https://wpcare.io/ and services provided by WP Care (“we”, “us”). By requesting a quote, purchasing a care plan, or hiring us, you agree to these Terms. A separate statement of work, proposal, or invoice may add project-specific details; if there is a conflict, the signed proposal / invoice controls for that engagement.

1. Who we are

WP Care
Unit A-03-09, Tower B, The Vertical Business Suites
Avenue 10, No. 8 Jalan Kerinchi, Bangsar South
59200 Kuala Lumpur, Malaysia
hello@wpcare.io

2. Services

We provide WordPress and WooCommerce development, bug fixing, maintenance / care plans, audits, and related technical services. Scope, timeline, and price are confirmed in writing (email, proposal, or invoice) before billable work begins, except for clearly agreed hourly hire work.

3. Quotes, hourly hire, and care plans

• Fixed quotes cover the agreed scope only. Out-of-scope work is estimated before we proceed.
• Hourly hire is billed at the agreed rate (typically $25–$60/hr USD unless otherwise stated), tracked in reasonable increments.
• Care plans are monthly subscriptions with the inclusions listed on the pricing page or your plan confirmation. Unused allowances do not roll over unless we agree in writing.
• Free audits are informational estimates; they are not a guarantee of final price if the site changes or scope expands after investigation.

4. Client responsibilities

You agree to provide timely access (WP admin, hosting, DNS, staging where available), accurate requirements, and a single decision-maker for approvals. Delays in access or feedback may shift timelines. You confirm you have authority to grant us access to the systems you share.

5. Staging and production

Unless you explicitly request otherwise in writing, we prefer to test material changes on staging before production. Emergency production fixes may be required for outages or security incidents; we will notify you as soon as practical. See How we work for our process.

6. Payments

Invoices are due as stated on the invoice (often due on receipt or net 7/14). Work may pause if invoices are overdue. Deposit requirements for larger projects will be stated in the proposal. Fees are generally non-refundable once work has started, except where required by law or where we agree in writing.

7. Cancellation

Monthly care plans can usually be cancelled with notice before the next billing cycle (details on your plan confirmation). Fixed projects cancelled mid-way are billed for work completed plus any non-recoverable costs. We may suspend or end services for non-payment, abusive behaviour, or illegal use of our work.

8. Intellectual property

Upon full payment, you own the custom work product created specifically for you under the engagement (theme/plugin customisations, site content we produce for you), excluding our pre-existing tools, libraries, know-how, and third-party software (WordPress core, plugins, themes, fonts, stock assets) which remain under their own licences. We may showcase non-confidential work in our portfolio unless you ask us not to in writing.

9. White-label / agency work

When you engage us as a white-label partner, we will not contact your end client about the engagement unless you authorise it. A separate NDA can be signed on request. You remain responsible for your client relationship and for ensuring your brief to us is accurate.

10. Confidentiality & access

We treat your credentials, business data, and project information as confidential and use them only to deliver services. Please rotate passwords after major engagements when practical. Do not send production passwords over insecure channels if a better option exists (password managers, temporary access).

11. Warranties and limitation of liability

We perform services with reasonable skill and care. Websites depend on hosting, plugins, third-party APIs, and your content — we cannot guarantee uninterrupted uptime, search rankings, or sales outcomes. To the maximum extent permitted by law, our total liability for any claim related to an engagement is limited to the fees you paid us for that engagement in the three (3) months before the claim. We are not liable for indirect, incidental, or consequential damages (lost profits, data loss from third-party failures, etc.) except where liability cannot be excluded by law.

12. Acceptable use

You may not use our services for illegal content, malware, spam, fraud, or infringement of others’ rights. We may refuse or terminate work that violates this.

13. Website use

Content on wpcare.io is for general information. It is not legal, financial, or security advice. We may change site content without notice.

14. Privacy

Personal information is handled as described in our Privacy Policy.

15. Governing law

These Terms are governed by the laws of Malaysia, without regard to conflict-of-law rules. Courts in Kuala Lumpur have exclusive jurisdiction, except where consumer protection laws in your country give you mandatory rights that cannot be waived.

16. Changes

We may update these Terms periodically. The “Last updated” date will change when we do. Continued use of the site or services after updates constitutes acceptance of the revised Terms for new work.

17. Contact

Questions: hello@wpcare.io · Contact